Workflow · Order-to-cash

AR collections

Turning overdue invoices into cash, with disputes handled on the record.

What this workflow covers
Finding what's late, deciding who to contact first, reaching customers, handling disputes, applying cash and escalating.
Where it starts and ends
Starts when an invoice goes past due. Ends when the cash is applied or the dispute is resolved.
Where time and errors usually go
Deciding who to chase. Matching payments that arrive without invoice numbers. Disputes that sit in one person's inbox with no reason recorded.

Improvements you can try inside this workflow

Each step lists the use cases that fit it.

1
Identify overdue invoices
No use cases yet
2
Prioritize accounts for outreach
What's involved (1)
- Score accounts by balance and risk
1 use case for this step: Prioritize accounts for outreach
3
Contact customer
What's involved (2)
- Draft reminder message
- Log promise to pay
4 use cases for this step: Contact customer
4
Log and resolve disputes
What's involved (1)
- Classify dispute reason
2 use cases for this step: Log and resolve disputes
5
Apply received cash
What's involved (1)
- Match remittance to open items
2 use cases for this step: Apply received cash
6
Escalate or refer for write-off review
1 use case for this step: Escalate or refer for write-off review

How we rate AI at each step

Each company rates every step on this scale. Open a company to see its level at each step.

Use cases for this workflow, rated so you know what to do first.